Sales & Demos
Interested in H.E.Rv3 for your clinic or practice? Get in touch to discuss your needs and arrange a demonstration.
qnicktech@gmail.comTechnical Support
Existing customers: email us with your severity level (P1–P4) and a description of the issue. Do not include patient data in support emails.
qnicktech@gmail.comPrivacy & Data Protection
For data subject access requests, erasure requests, or any questions about how we handle personal data.
qnicktech@gmail.comClinical Safety
To report any patient safety concern related to H.E.Rv3 software. We treat all clinical safety reports as P1 regardless of support tier.
qnicktech@gmail.comResponse Times
| Priority | Standard Support | Priority Support |
|---|---|---|
| P1 — Critical | 4 business hours | 1 hour (inc. out-of-hours) |
| P2 — High | 1 business day | 4 business hours |
| P3 — Normal | 3 business days | 1 business day |
| P4 — Low / Sales | 5 business days | 3 business days |
Standard hours: Monday–Friday, 09:00–17:30 UK time, excluding UK public holidays. See our full SLA Policy for details.
When Contacting Support
- Include your severity level (P1–P4)
- Describe what happened, what you expected, and what actually occurred
- Include your H.E.Rv3 version number (visible in the admin panel)
- Never include real patient data (PHI) in emails — use patient ID numbers only